BlendJet
Reviews and Complaints
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Verified Reviewer
Pissed off customer. After almost a year waiting on recalled replacement
Bought a blend jet they recalled the unit and have not received a replacement. I get that a company has to make money but they have my money and I have no product for almost a year!
The company really failed at this recall.
You know they are selling product left and right. They lost a customer but I guess they really dont care.
- Dont know wasnt able to use it
- Bad customer service
User's recommendation: Absolutely NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Does not honor recall - only sned canned responses
I would not recommend this company. My Blendjet is part of the recall in which they require you to destroy the unit to qualify.
I have received multiple canned email responses regarding my inquiries and empty promises that the situation will be resolved.
I have filed a complaint with the BBB and my state's attorney general. I still have not received a resolution.
- Does not follow through on promises
- Poor customer service
- Sells a dangerous product
Preferred solution: Deliver product or service ordered
User's recommendation: Stay clear of this company
Las Vegas, Nevada
Recall order not filled after 30 40 50 requests I lost count
I filled out the recall. The serial number was determined to be on the recall list and was accepted with the promise of receiving a new base and a new gasket.
Order was placed and accepted. Blend Jet recall order filled. But after numerous emails requesting the shipping information I got nothing, except being bounced to another site to see their ads for stuff that's available to purchase. At this point, I would never buy another blend jet again because of the trouble, frustration, and anger I have had trying to get the shipping information.
Then they emailed me claiming it has been shipped. I NEVER RECEIVED THE RECALL REPLACEMENT! Then they emailed again claiming the shipment was canceled and I had been refunded. I was NEVER REFUNDED.
And I'm still wondering why I destroyed the gasket and threw out the base when blend jet does not live up to their recall replacement policy. They should be sued because of the recall. They are not filling orders for the recall. People are destroying and tossing out their blendjet base and gasket without receiving the replacement, but rather getting ads to buy a brand new one.
This company sucks big time. I wish I was an attorney or had the money to hire an attorney, as I would sue this company for all of their lies, and my ongoing frustration!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mount Holly, North Carolina
Blendjet not working
I couldnt get anyone on the phone. My blender isnt working and I just brought and never use it.
I just want to be able to make a healthy smoothie. Maybe I should return and buy a cheaper one
User's recommendation: It might work for you guys but didn’t for me.
Hi there, Thank you for your review. We're so sorry to hear your BlendJet seems to be giving you a difficult time but we're here to help.
Good news! Your BlendJet's just in lock mode and exiting lock mode should do the trick. To exit Lock Mode, hold down the power button until the blue circle flashes 3-times - that confirms you are back to Blend Mode. To lock your BlendJet 2, you must first be in Blend Mode (not Pulse Mode).
From there, all you have to do is hold down the power button until the circle surrounding the power button flashes purple 3-times. That flashing confirms you are in Lock Mode! Now you can drink out of your BlendJet without worrying about hitting the button and making a huge mess.
Have a wonderful day and we'll be here if yo need us! Kind regards, The BlendJet Team
Chatham, Ontario
No reply from company about having a blender which has been recalled
I sent pictures of model number-emailed them and absolutely no response from blendjet. I think its horrible that something so dangerous to our health(blades can break off little pieces) and ignore people is bluntly irresponsible. I would like to know if there is a class action suit and if not why isnt there, they are putting their greed before the health of their customers SHAME ON THEM!!!
User's recommendation: Beware
Hi Cheryll, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
Las Vegas, Nevada
This company does not replace the base which meant all the criteria and was accepted and promised a shipment. Only to receive months and months of ads and then finally months later they claimed it was
This company does not honor their recall program. They email you that it's shipping.
They do not provide shipping information. Months and months later they claim it's shipped. That same day they claim they canceled shipment. Then they refund you to a gift card that was destroyed two years ago.
So I did not receive a replacement for the recall that was accepted it had the correct serial number and met all the criteria. And after months of questioning where is my shipment they finally say oh it's shipped today. Oh no never mind we sent you a refund to a gift card that doesn't exist. Terrible service ridiculous company in the months and months I sent emails to them when I clicked on the talk to somebody button it sent me over to here buy a new blend jet.
So after months of frustration the only thing I have sitting on my kitchen counter is the top with no base and no gasket and I refuse to ever buy another product from this company that tells lies and lies and lies. And promises and then more promises and more promises followed by many more lies.
User's recommendation: DON'T BUY BLEND JET PRODUCTS. THEY DON'T KEEP THEIR PROMISES TO REPLACE THE RECALLED BASE AND GASKET AFTER THROWING THEM OUT. When you email them for the status of the shipment and shipping information they bounce you over to an ad to buy a new blend jet. After months and months of frustration they finally say your product has shipped. And later that day they send you another email saying we did not ship we canceled that shipment and your gift card that was thrown out 2 years ago. Has been refunded so literally they lose nothing you lose a product that you would never purchase again and you gain months and months of frustration. My blend jet was working just fine and now I wish I would have just kept it till it caught on fire and then I would have sued the company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received recall replacement
For the recall, I destroyed my BlendJet even though it was working fine. I sent in the necessary photos, but my order# 450**** remains marked as "received".
Shame, it was a good product, but this is really poor customer service.
- Good product
- Bad business
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recall poorly handled
I am another unhappy customer still waiting for replacement bases after submitting a claim 6 months ago. It is unfortunate that the company continues to release new designs and products in advance of replacing the recalled items.
At this point, Im considering tossing my remaining blender parts as they are now useless and taking up room in my cabinet. Ive reached out to customer service a few times and have gotten no where.
These blenders were not cheap, and I expected better from this company after Ive been patient this long. I will not be purchasing from this company again.
- Blenders work great-if you have the necessary parts
- Recalled items not replaced
Preferred solution: Replacement bases, two of them.
User's recommendation: Do not buy - the product was recalled, and they did not make it right to their customers.
Hi Paige, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pawtucket, Rhode Island
Resolved: No replacement for recalled item
Company fixed the issue and I have been provided with apology. After leaving my complaint on pissed consumer, blendjet finally reached out to me and offered to expedite a replacement.
So, after 6 months of waiting, several emails, and a complaint, I got my blendjet. Thank you
User's recommendation: The product is good aside from the recall, it's the customer service that needs help.
Hi Sharon, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals.
We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible. If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
Replying to
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Verified Reviewer
Resolved: Dangerous product
Company fixed the issue and I have been provided with apology. They sent me another jar, but the same weak design.I believe that BlendJet just has poor quality control
As mentioned in other reviews, it's worth noting that the jars are not dishwasher safe and cannot handle hot liquids above 120 degrees F.
This limitation is a clear indicator of the low quality of materials used in crafting these jars. It's truly disheartening and reflects a poor decision on the part of the manufacturer. In stark contrast, my 10-year-old Magic Bullet jar has remained intact without any signs of wear and tear like those evident on the BlendJet jars.
Additionally, I encountered issues with the bottom seal, which began to leak. Despite my attempts to tighten it, the moment the arrows misalign, the blender stops working altogether.
Moreover, over-tightening only accelerates the deterioration of the already fragile screw threads.
Overall, my experience with the BlendJet portable blender has been marred by these quality issues, making it a regrettable investment.
It is also dangerous to us any product like this where you can easily turn it on with the cap off, while casually turning the jar while gripping the base and power button! What a mess!!
- Handy cordless option
- Poor quality plastic jar design
Preferred solution: Full refund
User's recommendation: Skip the hype and focus on the details
Hi John, Thank you for your detailed feedback. We’re sorry to hear about the issues you’ve encountered with our product.
We strive to provide the highest quality, and your experience is not what we aim for. We're glad our team could assist you with a free replacement jar. Your concerns about the material quality and design are important to us, and we will pass them along to our product development team for improvement. If you have any further issues or need additional assistance, please reach out to us at support@blendjet.com.
We appreciate your patience and understanding. Best regards, The BlendJet Team
Philadelphia, Pennsylvania
Order never filled
You asked me cut the gasket up for recall. Afterward never replaced the base.
It's been way too long to solve this problem. Terrible customer service.
User's recommendation: Do not deal with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cincinnati, Ohio
Didn't receive order
Fedex delivered me an empty package. I ordered a 20oz cup from blendjet and never received it.
I tried to call and email blendjet with no luck at all. I also contacted Fedex customer service about my stolen item and they were no help at all.
I paid for route protection for my item and still didn't receive it. I took pictures
Hi Lylian, Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner.
Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding.
Hope the rest of your week goes smoothly and we'll be here if you ever need anything else. Kind regards, The BlendJet Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recall acknowledged Jan 12, 2024. Contacted them in July. Now it is October 15. No replacement received.
Order 412**** was assigned as an acknowledgement to a recall notice on January 12, 2024. I have waited patiently after learning that the replacements would be sent within 4 to 6 weeks.
Obviously, that didn't happen. I contacted them by email on July 14, 2024. They responded with basically the same thing they have been saying all along - supply chain problems, yada yada.
It is now October 15, 2024 and there's still no Blendjet. In the meantime, one advertising email has been arriving with an average of about one every two days.
- Ditto
Preferred solution: Replacement unit from recall.
User's recommendation: Haven't used it enough to say anything about the product. Would help if we had one to use.
Hi Brian, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
Fort Myers, Florida
Have not received replacement part
They have not sent the part which they made me destroy due to a major and dangerous flaw in that part!
Was told to destroy a part, send proof if destruction and then a replacement part would be sent to me. The part never came
User's recommendation: Do not buy this product
West Sacramento, California
Replacement blender
My blender had a recall I filled out the claim to get a replacement i have not heard anything in over 6 months
User's recommendation: Buyer beware
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Hi Nadine, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team