BlendJet
BlendJet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BlendJet has 1.8 star rating based on 340 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend BlendJet to a friend or colleague.
- Rating Distribution
Pros: Portable, Convenient, Lots of color choices.
Cons: Bad customer service, Customer service is horrible, Broke quickly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BlendJet has 1.8 star rating based on 340 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend BlendJet to a friend or colleague.
- Rating Distribution
Pros: Portable, Convenient, Lots of color choices.
Cons: Bad customer service, Customer service is horrible, Broke quickly.32% of users think that BlendJet should improve its Customer Service.
68% of users say that they won't use BlendJet in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not buy blendjet", "The products are excellent, but customer service is very poor", "You cannot speak to a live agent. My replacement part was sent to the wrong address. Also my replacement Blendjet will not turn off. No resolution.", "Don't purchase", "Spend your money elsewhere".
Most users ask BlendJet for the refund as a solution to their issues.
Consumers are not pleased with Layout of Store and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top BlendJet Reviews
"Never received blend jet 2 recall replacement base"
I sent in Per protocol items requested for a recall blend jet in February of this year 2024 I never received the base. I was told several times beginning of...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst company to do business with
Part of the recall from 2023. It's the end of 2024 and I have never received my base. I've never received an update, can't call, responses from emails are computer-generated and always the same.
Preferred solution: Full refund
User's recommendation: Do not buy blendjet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: 7 MONTHS AND NOTHING YET!!!
Company fixed the issue and I have been provided with product replacement. FINALLY, after almost nearly 8 MONTHS of waiting, emailing back and forth, and getting nothing but excuses and run arounds, I FINALLY got my replacement base!
It arrived today, and I'm charging it now.
The blades look thicker and stronger. Hopefully the replacement lasts longer than the original.
It's been 7MONTHS now and NOTHING!!! Yes, nothing but runarounds, excuses, and loads of BS! Meanwhile they are selling their Blendjets in their online store, in all different colors, and I've seen them in Target, Kohls, and Walmart! Why can't they send me a freaking replacement already?!
I bought it in good faith, used it without any issues, but because of the recall, I cut up the gasket as instructed and sent in the information.
Incidentally, I wanted a specific color replacement, but at this point I'll take whatever color they send me! I'd even take a check or a voucher and pick one up myself at the store!
- At this moment
- Tell you one thing now and another later
- Very poor customer service
- Lies
Preferred solution: Full refund
User's recommendation: BUY SOMETHING ELSE, from a STABLE company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My blender blades broke off when I was using it!
I was making my morning shake, and the blender sounded funny. I stopped it and poured my shake into a glass.
I heard a clump noise and fished the blades out of my shake! The blade had sheared off while it was blending my shake. It doesn't qualify for the recall, and I only bought it in December 2023. They don't respond to phone calls.
It says that the number is down and to email them. I have, but I am not expecting much from them.
For the price of this blender, it should last more than 8 months. They should be put out of business.
- Good while it worked
- Broken and customer service is not available
Preferred solution: Full refund
User's recommendation: Buyer Beware
Hi Stephanie, Thank you for stopping by and for sharing. We're truly sorry to hear of your experience.
If you reach out to support@***.com we'd love to take a look to see what we can do to help get you back up and blending again.
Hope to hear from you soon to assist you further. Kind regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one is answering my call regarding the replacement part that wss recalled.
My Blendjet that I purchased from Costco was recalled. Last June 10, 2024, I submitted my claim.
Per Blend Jet's response, it would only take 6 weeks for the replacement.
I tried calling Blendjet's customer service, but nobody is answering. Please send me the replacement part ASAP, so I can use my Blendjet.
- No customer service
Preferred solution: Deliver product or service ordered
Hi May, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Blendjet lied & stole my money.
Company fixed the issue and I have been provided with apology. Blendjet finally agreed to send out 2 new bases for our old Blendjets.
It took many many emails for this to happen but here's the thing, they should have done that in the first place! For me & everyone else involved in this scam.
Blendjet is taking absolutely no responsibility for it. Yet, they are still producing and selling new products to new customers.
Sadly, Blendjet is a scam—it is a con from the land of scams and cons. Also, Blendjet uses plastic parts, which have a very real potential for micro-plastics contamination mixing with the blends.
- Dangerous plastic parts and blendjet is scamming people
Preferred solution: Full refund
User's recommendation: Stay well away.
Hi Garry, Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner.
Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding.
Hope the rest of your week goes smoothly and we'll be here if you ever need anything else. Kind regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Blenjet recall needs a congressional investigation
Still have not received my Blendjet 2 replacement kit. Blendjet units continue to be sold, while recalls go unfulfilled.
Worst customer service ever. This is criminal.
- Unable to use it since i have not received replacement
Preferred solution: Full refund
Hi Catlin, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
BlendJet responded and expedited the green replacement base. As of today, that green base is working well.I appreciate the efficient and quick customer service response from Melissa.However, the black replacement base that was shipped in March has failed after 3+ months.
Initially I rated BlendJet an excellent product. I now rate it poor - and do not recommend that anyone buy their product.
This has been six months!
I am out of patience and understanding - I just want the replacement that was promised for June. Where is it?
- Excellent product
- Abysmal service
Preferred solution: Deliver product or service ordered
User's recommendation: do not buy - excellent product - abysmal customer service
WTF is it ?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received replacement base
Bought two BlendJets as gifts. Found out they need to have a replacement base sent, so I followed the instructions for one of them.
That was March 26. I still have not received my base.
I have not sent out for the other replacement since it is with my son who is far away, and I have to wait for him to come home. I have emailed numerous times and have not gotten any adequate responses, but I'm still continuing to give them a barrage with emails, despite them selling to me.
- Terrible customer service and response during recall
Preferred solution: Replacement. I didn’t even get to choose which color base I got as a replacement so everything is going to be mismatched now.
User's recommendation: Beware
Hi Alicia, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Can't get a replacement for my recalled Blendjet
Company fixed the issue and I have been provided with product replacement.
They wouldn't replace it with my original leopard print one; fine, we chose Lavender from the limited choices. Not ideal because we wanted leopard print, which was what made us order in the first place. It's been months now; they will not respond to inquiries for updated status of the replacement. So that was two disappointments from the company.
I wouldn't recommend this product at all, or this company.
It's a shame because this looked like it would be a handy, convenient blender, if it worked. My daughter was very excited about it, now it's just money spent and my daughter is without a gift received...
- Will not replace recalled product
Preferred solution: Replacement
User's recommendation: Do not recommend
Hi Jill, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals.
We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible. If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I HAVE NOT RECEIVED MY REPLACEMENT RE: RECALL
I sent in the necessary items in May 2024 in order to get a replacement. To date I am still waiting on the replacement.
I have reached out on numerous occasions to BlendJet. First they gave me the run around saying that the replacement will be sent shortly. Now they are saying they have no idea when the replacement will be sent. It has been just about 5 months, and I'm still waiting on the replacement.
This is unacceptable. They cannot say it's a supply shortage since I see them on the shelves in stores. It speaks volumes about what they think about their customers. They have stopped responding to my emails.
Also, every customer service phone number I've called is not in service.
I have purchased many as gifts and two for myself. I WILL NOT BUY AGAIN OR RECOMMEND.
- Unable to use it since i have not received replacement
Preferred solution: Full refund
User's recommendation: NOT TO BUY!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recall 6 months ago and haven’t received replacement products
12/31/2023, I destroyed my BlendJets and took a photo as I was instructed. Today, June 21st, 2024, it has been almost six months and I still have not received my replacement products.
Yet, they offer two-day free shipping to new customers. Why can't they just send me my BlendJet replacements as if I'm purchasing the product, then simply refund me and let me keep the new order?
- Great portable blender
- Poor customer service and money back guarantee
- Will take your money without offering refund
Preferred solution: Full refund
User's recommendation: Do not buy from blendjet, just buy the knock off on Amazon. Way better customer service and product replacement guarantee.
Hi Danielle, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Does not honor recall - only sned canned responses
I would not recommend this company. My Blendjet is part of the recall in which they require you to destroy the unit to qualify.
I have received multiple canned email responses regarding my inquiries and empty promises that the situation will be resolved.
I have filed a complaint with the BBB and my state's attorney general. I still have not received a resolution.
- Poor customer service
- Sells a dangerous product
- Does not follow through on promises
Preferred solution: Deliver product or service ordered
User's recommendation: Stay clear of this company
Hi Nadine, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mount Holly, North Carolina
Blendjet not working
I couldnt get anyone on the phone. My blender isnt working and I just brought and never use it.
I just want to be able to make a healthy smoothie. Maybe I should return and buy a cheaper one
User's recommendation: It might work for you guys but didn’t for me.
Hi there, Thank you for your review. We're so sorry to hear your BlendJet seems to be giving you a difficult time but we're here to help.
Good news! Your BlendJet's just in lock mode and exiting lock mode should do the trick. To exit Lock Mode, hold down the power button until the blue circle flashes 3-times - that confirms you are back to Blend Mode. To lock your BlendJet 2, you must first be in Blend Mode (not Pulse Mode).
From there, all you have to do is hold down the power button until the circle surrounding the power button flashes purple 3-times. That flashing confirms you are in Lock Mode! Now you can drink out of your BlendJet without worrying about hitting the button and making a huge mess.
Have a wonderful day and we'll be here if yo need us! Kind regards, The BlendJet Team
Chatham, Ontario
No reply from company about having a blender which has been recalled
I sent pictures of model number-emailed them and absolutely no response from blendjet. I think its horrible that something so dangerous to our health(blades can break off little pieces) and ignore people is bluntly irresponsible. I would like to know if there is a class action suit and if not why isnt there, they are putting their greed before the health of their customers SHAME ON THEM!!!
User's recommendation: Beware
Hi Cheryll, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received recall replacement
For the recall, I destroyed my BlendJet even though it was working fine. I sent in the necessary photos, but my order# 450**** remains marked as "received".
Shame, it was a good product, but this is really poor customer service.
- Good product
- Bad business
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recall poorly handled
I am another unhappy customer still waiting for replacement bases after submitting a claim 6 months ago. It is unfortunate that the company continues to release new designs and products in advance of replacing the recalled items.
At this point, Im considering tossing my remaining blender parts as they are now useless and taking up room in my cabinet. Ive reached out to customer service a few times and have gotten no where.
These blenders were not cheap, and I expected better from this company after Ive been patient this long. I will not be purchasing from this company again.
- Blenders work great-if you have the necessary parts
- Recalled items not replaced
Preferred solution: Replacement bases, two of them.
User's recommendation: Do not buy - the product was recalled, and they did not make it right to their customers.
Hi Paige, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is currently conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). To address this issue, we have developed specialized replacement base kits and are diligently testing each unit to ensure its safety before distribution.
To assist you further, if you reach out to support@***.com and mention this review, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team
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Hi Vivian, Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process.
Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly. BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals.
We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible. If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss what we can do to help get you back up and blending again. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon. Best regards, The BlendJet Team