478 BlendJet Reviews | blendjet.com @ PissedConsumer

Antonia C Mtn

Antonia C Mtn |

My order number #376**** address should be Blk 671 #08-703 Hougang Sve 8, Singapore 530671

Nov 27, 2023

My order showed a different address. My address should be, Blk 671 #08-703, Hougang Ave 8, Singapore 530671

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Preferred solution: Deliver to correct addresses

1 comment

Response

Nov 28, 2023

Hi Antonia, Thank you for stopping by and sharing. We're so sorry to hear your package is headed to the wrong address but we're here to help.

Although your package has already shipped and we're unable to make changes on our end, a member of our reviews team will be more than happy to reach out to assist you with how to get an address change on your end.

We'll be looking forward to hearing from you to assist you further. - Kind Regards, The BlendJet Team

Helpful

Ron P Iug

Ron P Iug |

Superb customer service

Aug 08, 2023

4.9

New BlendJet came in with something loose and rattling around the base unit. I didnt want to use it in case of failure of fire. Called BlendJet and they replaced my product immediately. Outstanding support and customer satisfaction.

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Pros:

Great product great customer support

Cons:

Non to report

Preferred solution: New unit

User's recommendation: High

1 comment

Response

Aug 11, 2023

Hi Ron, Thank you so much for sharing your experience! We're happy to hear that we were able to help.

Let us know if you need anything else at all, moving forward. Kind Regards, The BlendJet Team

Helpful

Anonymous

Guest-5019455

Georgetown, Ohio

Blendjet doesn't work won't charge

Aug 28, 2023

5.0

The blendjet stopped charging. Otherwise I actually love the Blendjet. Going to buy some for gifts for some family members.

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1 comment

Response

Aug 30, 2023

Hi there, Oh no! We're so sorry to see your BlendJet no longer appears to be charging.

What's the best email address to reach you at? If easier, you're welcome to reach out to support@blendjet.com directly, and if you mention this review, a member of our reviews team will be more than happy to reach out to you directly to assist you further.

Hope to hear from you soon and hope you're having a great day. Kind Regards, The BlendJet Team

Helpful

Herc M

Poor reliability and return policy

Jun 28, 2023

Posted 10 seconds ago Nice Chinese manufactured blender and both worked well for a few months and *** out. Called for replacement but they only offer 20% for a new one. The main point to be made here is dont expect it to be reliable for any length of time and these two were only used a few times a week at the most. There are several other portable blenders we are looking into although I am sure all of them are manufactured in China. For me its not the cost its the quality and reliability especially when we are traveling. The catch name BlenderJet is just a name but inferior complonents. I too opened it up and one of the 2 batteries was leaking and discolored. Poor customer service policy and poor reliability is biggest complaint. Would be ok with higher priced more reliable model but definitely would not recommend these!

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Pros:

Cool name and colors

Cons:

Poor reliability and return policy

Preferred solution: Replacement

User's recommendation: Try a different blender company

1 comment

Response

Jul 03, 2023

Hi Herc, We're so sorry to hear about this. We'll be happy to help see what we can do to get this resolved for you.

We'll be reaching out vi email to get some more info.

We will look forward to chatting soon. Kind Regards, The BlendJet Team

Helpful

Saraswoti T

Saraswoti T |

Issue to contact

Mar 10, 2023

1.8

I ordered the product in Valentines offer with the bag. The day I received the parcel it was fine however the next day when I tried to make shake it was not working. I thought the battery was down so I charged it again to use but it was not working. So I tried to contact the customer service and mailed as well however I didnt get any response yet. I like to wxchange the product

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Preferred solution: Exchange

1 comment

Response

Mar 13, 2023

Hi Saraswoti, Thank you for reaching out and for sharing. We're so sorry to hear your BlendJet seems to be giving you a difficult time but we're here to help.

A member of our reviews team will be reaching out to you directly via the email provided to assist you further.

We'll be looking forward to hearing from you. - Kind Regards, The BlendJet Team

Helpful

Sam J Crv

Order error

Oct 05, 2023

1.0

Cant get anyone on the phone # provided. Really need to talk to a human. The number the company lists says not in service

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Preferred solution: A customer service person

1 comment

Response

Oct 06, 2023

Hi Sam, Thank you for reaching out and for sharing. We're so sorry to hear you're having a difficult time reaching customer service but we're here to help.

Our customer service support team is available by phone Monday - Sunday, seven days a week, directly at: (844)588-1555, between the hours of 9 am and 8 pm EST. And, I can also ensure, our phone lines have been tested and are working proeprly, so we'll be ready when you are. A member of our reviews team will also be reaching out to you directly to see if they can assist you as well.

Have the best day and we'll be looking forward to hearing from you to assist you further. Kind Regards, The BlendJet Team

Helpful

Anonymous

Guest-4634930

Houston, Texas

Blendjet not working

May 31, 2023

I plugged my Blendjet to be charged and tried to use it after 30 minutes and it did start. I tried again after it charged for 2 hours and still nothing. I tried one final time this morning when I woke up and it still didnt work.

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1 comment

Response

Jun 02, 2023

Hello, We're sorry to hear that you're having some issues with your blender but we're happy to help. That flashing purple light means that your blender is in lock mode.

You'll find more info about this in the instruction insert that we send out with each blender. You can exit lock mode the same way that you entered lock mode. Just hold the button down for about 3 seconds or until the light flashes blue 3 times. In order to blend, you only need to push the button one time, quickly so that it doesn't get locked again.

Feel free to reach out to support@blendjet.com if you run into any more issues. Kind Regards, The BlendJet Team

Helpful

Kathleen A Jix

Kathleen A Jix |

Blendjet stopped working

Feb 22, 2023

1.4

Stopped working after second use. My husband had a stroke and he can only eat baby food (pureed) thick fruit drinks. I did everything it said to do on line to try and fix it. It doesn't do anything.

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Loss:

$45

Pros:

Great when it worked

Preferred solution: Deliver product or service ordered

User's recommendation: No recommendations

2 comments

Christine K Wtr

May 02, 2023

Same for me. They are awful, will not replace or refund. They don't stand behind their product.

Helpful

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Southern C Ptp |

Resolved: Failure to ship product and keep lying about shipping

Dec 31, 2022

1.0

BlendJet - Failure to ship product and keep lying about shipping

Updated by user Feb 02, 2023

Company fixed the issue and I have been provided with product or service ordered. Product was shipped and recieved. Satisfaction of order has been completed.

Original review Dec 31, 2022

They have sent notice there is a USPS label created for shipment. This label was created in 10 November 22. I expected this for Xmas gifts. I got notice they were filling the order and would ship last week. Come to find out the order to be shipped is not the right items, they will still owe me another blendjet, and it seems they won't reply to my email request for an update. I have contacted them by email many times. There is no phone number to make a call to customer service. The company is a fraud for product. My next move is BBB and report them directly. As it shows from many postings, they are not shipping products but taking money. The promise to send.my products as inconvenience in a next business day. This is a fraud and the products have yet to be shipped. I'm going to cancel my order. This is the worst customer service in the world. You can only email them, that is a problem all itself. My suggestion is not to order at all. Find a new gift for your family. See the attached messages.

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Loss:

$180

Pros:

Seems like a good product

Cons:

Lie about shipping your product by creating a usps label

Preferred solution: Deliver product or service ordered

User's recommendation: Don't Buy IT

4 comments

Response

Jan 02, 2023

Hi there, We're so sorry to hear you have yet to receive your order but we'd be happy to see if we have an update for you. What's the order number?

If emailing support@blendjet.com or call (844)588-1555 just reference this review and we'll be happy to take a look for you.

Hope to hear from you soon. Kind Regards, The BlendJet Team

Helpful

Southern C Ptp

Jan 05, 2023

Replying to comment of Response

I have called this number and there is no one returning calls. This is a myth and fraud to communicate in virtual space.

No one will ever call. All I want is the order complete from this order # Order number #281**** summary XL Jar (32 oz) × 1 BFCM SALE - 15% OFF (-$1.67) $29.95 Extend Protection Plan with Accident Coverage - BlendJet × 1 10002-blendjet-adh-replace-3y-999 $9.99 BlendJet 2 × 1 Graphite Metallic BFCM SALE - 25% OFF (-$11.68) $69.95 BlendJet 2 × 1 Black BFCM SALE - 25% OFF (-$8.34) $49.95 BlendJet 2 × 1 Black Marble BFCM SALE - 25% OFF (-$10.01) $59.95 Route Package Protection × 1 $1.35 $1.35 Discount BLEND10 -$18.94 Subtotal $170.50 Shipping $0.00 MD STATE TAX $10.17 Total $180.67 USD You saved $50.64

Helpful

Southern C Ptp

Jan 09, 2023

Replying to comment of Response

They still suck at sending products ordered. I got an email stating they were giving me $18.07 as a gesture for being 3 months late shipping my products.

The order still hasn't been processed. I got an excuse that COVID shut them down. But they had the nerve to get my money and not sending my product. The fake USPS label showing the pakcage wsa wrapped up for shipping is false.

After I got the email. I responded and there was no response again. Like nobody is working or listening to the emails submitted. They never address the issue of not sending the package, and that is the problem.

I asked the direct question, when shall my package be shipped that was ordered in Nov 23? No one is responding to that issues. But they are working to take money from consumers with no shipping of products. They are giving the fake impression of package shipped by creating a USPS lable and then sending your update that the pacakge has been shipped.

This is false advertising and after this last attempt. I will initiate credit card fraud and get a refund. Plus, I will report to BBB and to my State Attorney. Im sure there are others with the identical problem.

I just want the product paid in full to be shipped by the order number # 281****. Whom, ever is replying to these post.

You can contact me via email, txt, or by uploading a response in this application. Signed: Pissed OFF Customer!!!!!

Helpful

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Anonymous

Guest-4802217 |

Port Isabel, Texas

Works fine, just a few things they need to improve!

Jul 14, 2023

2.6

BlendJet - Works fine, just a few things they need to improve!

Overall, this blender works just fine for what I need it for. However, I did pay too much and there are a few design flaws. 1. When using ice in the blender the sweat on the outside of the cylinder makes it hard to hold. A textured strip would make this more convenient. 2. An on off switch! Yes, you can lock the blades, but if you forget and while drinking you hit the button the liquid goes everywhere! What a mess to clean up! 3. A warning that overtightening the lid causes the seal in the lid to buckle and cause leaks. Make sure it's snug, but do not over tighten! And my last comment is that this unit is definitely overpriced - I saw TEMU has a similar one for about 80% less money! So shop around!

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User's recommendation: Shop around - I would not recommend this particular item from Blendjet website.

1 comment

Response

Aug 04, 2023

Hi Rich, We're so sorry to hear that you've had a less than satisfactory experience but we're happy to help. A member of our team will be reaching out via email to help get this resolved for you.

We'll look forward to chatting soon. Kind Regards, The BlendJet Team

Helpful

Gwendolyn T Ylv

ORDER NEVER DELIVERED!!!

Jan 16, 2023

Explore video interviews

I NEVER received my order 12/7/22 order #291**** tracking #940551****579887****74. You got my money $74.09 I have no product. I have sent numerous amount of emails and called left messages to no avail. It was to be a Christmas gift. If this is how you run your company, disgraceful. I see now I most likely have to take LEGAL ACTION!!!

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Loss:

$74

Cons:

Poor management

Preferred solution: Deliver product or service ordered

1 comment

Response

Jan 16, 2023

Hi Gwendolyn, Oh no! We're so sorry to hear your order appears to have been lost in transit, but we'd be happy to have someone from our reviews team reach out via the email provided.

We'll be looking forward to assisting you further. - Best Regards, The BlendJet Team

Helpful

Joe A Iii |

Received damaged item, "we'll get back to you in a couple of days" is a total LIE!

Jan 26, 2023

1.0

BlendJet - Received damaged item, "we'll get back to you in a couple of days" is a total LIE!

I ordered a BlendJet online and received a damaged item. I immediately emailed BlendJet support and even included a picture of the damaged blender which had a nasty crack at the bottom, asking them to send me a replacement and how to return the damaged item. Their robotic reply was "we will get back to you in a couple of days". One week later, I have NOT received a reply. I emailed them again and even left a voicemail at their customer service number--- STILL no reply or response. However, they were prompt in blasting me with spam emails and even sent me a review request to tell them "how was I loving my new BlendJet?" Of course, I wrote an honest review of how TERRIBLE their product and their customer service have been so far, but I knew that won't even get posted. I believe they just want to run out the 30-day return/refund window for an item that I never used because it was damaged to begin with. I regret having bought this in the first place, and now I'm looking at options of how I can get my money back, like disputing the charge with my bank because I got a damaged item that the vendor refuses to replace or refund.

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Loss:

$49

Cons:

Bad customer service

Preferred solution: Full refund

User's recommendation: DO NOT BUY!!! Save yourself the money and the trouble!

2 comments

Response

Jan 28, 2023

Hi Joe, Oh no! We're so sorry to see your BlendJet arrived in less-than-perfect condition but we're here to help.

A member of our reviews team will be reaching out to you directly via the email shared.

Hope you're having a great day and we'll be looking forward to assisting you further. - Kind Regards, The BlendJet Team

Helpful

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Anonymous

Guest-5034236

Fort Lauderdale, Florida

Blendjet2 is a toy that doesn't work.

Aug 31, 2023

1.0

It arrived yesterday with a Crack at the bottom. I've tried to use this today. Stops in the middle. Waste of money.

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User's recommendation: NO NO NO!!! DON'T BUY IT

1 comment

Response

Aug 31, 2023

Hi there, Oh no! We're so sorry to hear your BlendJet's damaged but we're here to help.

If you reach out to support@blendjet.com and reference this review, a member of our reviews team will be more than happy to reach out to you directly to see how we can help get you back up and blending again. If easier, what's a good email address so we can reach out to you directly?

Hope to hear from you soon to assist you further. Kind Regards, The BlendJet Team

Helpful

David M Txx

Inoperative unit

Jul 25, 2023

4.5

Customer rep. Was every helpful in resolving the problem. She was friendly and explained the solution in easily understood language.

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Pros:

Does the job

Preferred solution: I would like to return the replacement unit I bought and get a refund

User's recommendation: I highly recommend this product

1 comment

Response

Aug 04, 2023

Hi David, We're so happy to hear that we were able to help! Thank you for sharing. Kind Regards, The BlendJet Team

Helpful

Monique L Ozw

Monique L Ozw |

Resolved: Damaged Blendjet

Feb 10, 2023

Updated by user Feb 12, 2023

Company resolved the issue.

Original review Feb 10, 2023

I opened my Blendjet and it was cracked on the bottom of the cup, so it leaked. Please replace it. Thank you. Monique Ludgood.

View full review

Loss:

$60

Cons:

It is cracked

Preferred solution: Deliver product or service ordered

1 comment

Response

Feb 11, 2023

Hi Monique, We're so sorry to see your BlendJet arrived in less-than-perfect condition but we'd love to help. A member of our reviews team will be reaching out to you directly to assist you with a replacement order.

We'll ve looking forward to assisting you further. - Kind Regards, The BlendJet Team

Helpful

Yesui K

Yesui K |

REFUND

Feb 01, 2023

1.0

I just want a refund at this point. Been waiting for a month and the fact that it takes you guys a whole week to reply with an email that has no information about my order is kinda hard for me. My order is not even out for delivery yet so i think i'm fully eligible for the refund. I'm kinda disappointed though cause i was so excited when i ordered it... Im actually so done of writing an email over and over again so i just copied this one from the email i wrote to them with no reply from them... And please yall always say someone will assist you further but it's a straight up lie. I actually legit want someone to assist me and refund me PLEASE...

View full review

Loss:

$87

Cons:

Whole week just to reply with an email that has no information

Preferred solution: FULL REFUND AND A REAL PERSON TO CONTACT ME

User's recommendation: DO NOT RECOMMEND

1 comment

Response

Apr 06, 2023

Hi Yesui, Oh no! Though your order was lost in transit, I'm super happy to see our wonderful support team was able to assist with a full refund.

While I know this may have been disappointing, I do hope you'll give us another chance in the future.

We'll be here and ready to help. - Kind Regards, The BlendJet Team

Helpful

Contact Information

Website:

blendjet.com

Mailing Address:

535 Getty Court, Suite A

Benicia, California 94510

United States

Phone:

(844) 588-1555

Contact BlendJet Customer Service

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BlendJet

BlendJet Overview

Media from reviews

Top BlendJet Reviews

"Broken blendjet i just received"

"Order error"

My order number #376**** address should be Blk 671 #08-703 Hougang Sve 8, Singapore 530671

Superb customer service

Blendjet doesn't work won't charge

Poor reliability and return policy

Issue to contact

Order error

Blendjet not working

Blendjet stopped working

Resolved: Failure to ship product and keep lying about shipping

Works fine, just a few things they need to improve!

ORDER NEVER DELIVERED!!!

Received damaged item, "we'll get back to you in a couple of days" is a total LIE!

Blendjet2 is a toy that doesn't work.

Inoperative unit

Resolved: Damaged Blendjet

REFUND

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